Wealth Management (call centre) 财富管理部实习生

北京 55-110/天 六个月以上 本科 ≥4天 面议 招聘人数: 1

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职位描述

Job Summary / Job Purpose 
职位概要

Maintain bank client relationship, learn and handle client inquiry through multi-channels including phone banking, e-banking, and email, etc. Fully support frontline sales work by client data maintaining, procedure refining and compliance checking to sales activity. Can be remotely on call at weekends and holiday nights in case of client emergency cases. 
维持银行客户关系,通过电话银行,电子银行和电子邮件等多渠道学习和处理客户的疑问。通过客户数据维护,程序细化和对销售活动的合规性检查,全面支持前线销售工作。

Main Responsibilities / Accountabilities / Tasks
主要职责

1. Provide customer service through remote channels including but not limited to phone, e-banking, website and emails. handle calls from existing customers or potential customers with professional manner efficiently and accurately; In collaboration with the relevant department, evaluate customers’ complaints and ensure that they are dealt with expeditiously and satisfactorily;
通过包括但不限于电话,电子银行,网站和电子邮件的远程渠道提供客户服务。高效,准确地处理来自现有客户或潜在客户的电话;与有关部门合作,评估客户的投诉,确保他们得到迅速和令人满意的处理;

2. Complete management required documentations, taking data analysis and statistics, such as complaint monthly report and partnership reports. Be responsible for WM Vice President or Service Support Manager assigned personal tasks and make timely feedback and report;
完成管理所需文件,进行数据分析和统计,如投诉月报和合作伙伴报告。负责WM副总裁或服务支持经理分配的个人任务,及时反馈和报告;

3. Take responsibility of sample checking to sales behavior, including but not limited to sales audio record , documentation and CCTV regular check, etc. ;
负责销售行为的抽样检查的,包括但不限于销售音频记录,文件和CCTV定期检查等;

4. Be responsible for Call Centre daily duties including but not limited to follow up of client mortgage overdue, work handover between shifts, update of Call Centre knowledge base, etc. 
负责呼叫中心的日常工作,包括但不限于跟进客户抵押逾期,轮班之间的工作交接,更新呼叫中心库等。

5. Obey company and department policy and procedure, strictly comply with call service criterion, provide high quality service to customers;
遵守公司和部门的政策和程序,严格遵守呼叫服务标准,为客户提供高品质的服务;

6. Take responsibility to report any incidents, suspicious and fraud cases according to bank incident report mechanism/whistle blowing requirement. Maintain a high level of personal integrity and uphold the bank’s ethical standard both in professional activities and personal conduct.
负责根据银行事故报告机制/举报要求,报告任何事件,如可疑和欺诈案件。 保持高水平的个人诚信,在专业活动和个人行为方面坚持银行的道德标准。

Requirement: 需求:

1. Bachelor degree 本科学历
2. Attend 4 days/week for 6 months 参加4天/周6个月
3. Good at both written and spoken English and Chinese 良好的书面和口语的英语和中文 

发布时间 2017年02月15日
截止时间 2017年03月19日
/Uploads/Company/Logo/1474472503.jpeg

法国兴业银行(中国)有限公司 招聘认证企业

150-500人

外资企业

http://www.socgen.com.cn/

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北京金融街

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