KEY RESPONSIBILITIES

The post holder will be required to undertake the following activities:

1. Manage the College MDM systems, updating and installing apps and reimaging iPads when required.

2. Provide EdTech Helpdesk support for Prep pupils and teachers specifically for Apple

devices and for the devices of senior pupils

3. Support in class, ensuring equipment is ready to use, trouble shooting and supporting

teachers as needed. This will include setting up machines, equipment (including laptops,

iPads and Maxhub displays) and mobile devices, and checking network reliability.

4. To work with the IT department to ensure pupils’ network accounts are set up correctly

and that trouble shooting can be completed in an appropriate time frame.

5. To work with the IT department to install, maintain and update equipment so it is ready

for lessons.

6. To undertake administrative duties and other tasks as required. Assist with the training

of students related to digital tools and practices.

7. The post holder will stay current with emerging tends and IT implementations which are

appropriate for a college environment.

ESSENTIAL EXPERIENCE, KNOWLEDGE AND SKILLS

• A high level of conversational English

• A high level of technical Chinese

• Adept at reading, writing and interpreting technical documentation.

• Experience of working in a front-line customer facing environment, including help desk support.

• Experience working with Apple and mobile device management systems.

• Knowledge of installing and maintaining IT equipment, system updates, network troubleshooting is essential.

• A good working technical knowledge of networks, MDM systems, PCs, Macs, iPads.

• Ability to present ideas in a calm and friendly manner and deal with stressed staff calmly.

• A willingness to continually developing skills to ensure a high level of quality provision throughout the College.