法国化妆品公司-订单客服/CSR

上班地点： 静安区南京西路1601号越洋国际广场（静安寺地铁站下）

实习薪资：170元/月

职责：

1、Identify our customers’ needs and customers segments.

2、Identify solution to meet customers’ requirement in accordance with Supply Chain and the Customer Care policy and priorities.

3、Implement the processes and resources needed for the Customer Care policy.

4、Set out and follow the performance objectives through the dashboards (customers service, credit controlling, etc.).

5、Ensure the smooth execution of the order-to-cash cycle (customer master data, contract, order process, collection, disputes) in full conformity with the company rules.

6、Ensure the execution of the credit policy defined with the company financial and controlling standard.

7、Develop the collaboration with our clients (data exchanges, shared KPIs, flows optimization, fulfillment).

8、Develop the collaboration with internal function (commercial, financial, supply chain, trade marketing, warehouse, IT).

9、Ensure the sharing and reliability of information related to the clients within the organization.

要求：

1、1 to 2 years’ experience in Customer Care or Customer Supply Chain (FMCG industry would be better).

2、Customer service experience in B2C or E-commerce business is a plus.

3、System operation experience (SAP would be better) for order to cash process.

4、Basic excel and English skill.

5、Good communication skill for outer and intern cross function.

6、Basic multitasking and complexity handling skill.